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These Terms and Conditions govern your use of the ANDREAS CARTER SPORTS SOUTH WEST website (ACSSW) and your relationship with ACSSW. These Terms & Conditions also govern the sale by us to you of any goods through the Club Site. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Club Site. If you have any questions on the Terms and Conditions, please contact

1 Use of the Club Site

1.1 The Club Site is provided to you for your personal use subject to these Terms and Conditions. By using the Club Site you agree to be bound by these Terms and Conditions.

2 Amendments

2.1 We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Club Site. Any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Club Site. The changes will apply to the use of the Club Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Club Site. If you continue to use the Club Site after the date on which the change comes into effect, your use of the Club Site indicates your agreement to be bound by the new Terms and Conditions.

3 Registration

3.1 To register on the Club Site you must be over eighteen years of age.

3.2 You must ensure that the details provided by you on registration or at any time are correct and complete.

3.3 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.

4 Password and security

4.1 When you register to use the Club Site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting immediately.

4.2 If the Club has reason to believe that there is likely to be a breach of security or misuse of the Club Site, we may require you to change your password or we may suspend your account.

5 Prices

5.1 Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. At any point up until then, we may decline to supply the goods to you without giving any reason. Our acceptance of your order brings into existence a legal binding contract between us.

5.2 The prices payable for the items that you order are clearly set out on the Club Site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.

5.3 All prices are expressed inclusive of any VAT payable unless otherwise stated.

5.4 Your credit/ debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

5.5 We must receive payment of the whole of the price for the goods that you order before your order can be accepted.

5.6 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

6 Availability

6.1 If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

6.2 Processing. We aim to process your order as quickly as possible but may take up to 3 days to be processed.

7 Delivery

7.1 Delivery will be made in accordance to the shipping service you select during the check out process. And sent with the Royal Mail.

7.2 Only Shipping services “Recorded delivery UK” and “Overseas recorded delivery” will deliver to the address specified by you on the completed order form.

7.3 We will deliver your order to the main entrance of the delivery address. Please note that we deliver goods only to specified regions within the United Kingdom, [Europe and the USA].

7.4 [All goods must be signed for on delivery by an adult aged 18 years or over]. We agree to deliver within [15] working days of our acceptance of your order. Whilst we make every effort to deliver all your goods within this time period, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

7.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

7.6 By selecting shipping service “Delivery to shop” you are acknowledging that the items you have ordered will be sent along with other orders direct to the club shop representative to be given to you on collection from the agreed collection point. You further acknowledge that you do not wish for these items to be sent to your delivery address and sent to The Club agreed delivery point for collection by yourself. You will need to provide evidence of online purchase and Identity during collection of items.

7.7 By selecting shipping service “Collection from shop” you are acknowledging that the items you have selected for purchase will not be delivered to your billing address.

7.8 If, for any reason you have a problem with the delivery service you have selected when placing your order on line, the Club Shop will not be held resposible, however they will endeavour to help you.

8 Returns of non-perishable items

8.1 The ACSSW Club Shop operate by the standard 14 days return policy. We may extend this around Christmas time to 21 days.

8.2 We will not exchange or refund any items that have been personalised for example any shirt printing. Once a shirt has been printed the order can not be cancelled, exchanged or refunded.

8.3 We hope you will be happy with your purchase. However, should you feel it necessary to return a non-perishable item, you may cancel the contract for its purchase by contacting ACSSW via email or telephone 01633 212616 within seven working days of delivery of the items to you. You should then return the relevant item to us in secure packaging within the 14 days of receiving it to Andreas Carter Sports South West Stanway, Colchester, Essex, CO3 0PE. You do not need to give us any reason for cancelling your contract nor will you pay any penalty.

8.4 You will be responsible for returning any item to us at your cost and risk unless the item is defective or we have delivered the item to you in error or as a substitute. The item should be returned to us in its original condition. If we do not receive the item back from you we may arrange for collection of the item from you at your cost. However if you are wishing to return it, in the hope of exchanging it for a different item (which you had not originally ordered). The sending of the new item will be at your cost.

8.5 When we receive notice of cancellation of your contract for any item, we will refund the price paid by you for that item or at your request once the item has been recieved back. If the item is defective will supply you with a replacement item. We will not refund the delivery charge for sending the item to you unless you are returning an entire order.

8.6 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the cost of delivery we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

9 Cancellation and changes prior to delivery

9.1 You can cancel or change any of your current orders prior to dispatch by contacting

10 Intellectual property

10.1 The content of the Club Site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of the Club Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Club Site without written permission from the Club.

11 Your use of the Club Site

11.1 You may not use the Club Site for any of the following purposes:

11.1.1 disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;

11.1.2 transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;

11.1.3 interfering with any other person's use or enjoyment of the Club Site; or

11.1.4 making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

11.2 You will be responsible for our losses and costs resulting from your breach of this clause 6.

12 Availability of the Club Site

12.1 Although we aim to offer you the best service possible, we make no promise that the services at the Club Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Club Site you should report it to and we will attempt to correct the fault as soon as we reasonably can.

12.2 Your access to the Club Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

13 The Club's right to suspend or cancel your registration

13.1 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

13.2 You can cancel your registration at any time by informing us in writing at  If you do so, you must stop using the Club Site.

13.3 The suspension or cancellation of your registration and your right to use the Club Site shall not affect either party's statutory rights or liabilities.

14 The Club's liability

14.1 The Club Site provides content from other internet sites or resources and while the Club tries to ensure that material included on the Club Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Club is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

14.2 If we are in breach of these terms and conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Club Site. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

14.3 This clause 14 shall not limit or affect our liability resulting from any products sold through the Club Site being found to be unsafe or if something we do negligently causes death or personal injury.

14.4 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within [10] working days of the delivery of goods in question.

14.5 If you do not receive goods ordered by you within [15] working days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contract address of the problem within [40] days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

14.5.1 to make good any shortage or non-delivery;

14.5.2 to replace any goods that are damaged or defective; or

14.5.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

14.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded.

15 Third Party Websites

15.1 As a convenience to customers, the Club Site includes links to other web sites or material which are beyond its control. The Club is not responsible for content on any site outside the Club Site.

16 Advertising and Sponsorship

16.1 Part of the Club Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Club Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

17 Applicable Law

17.1 These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

18 International Use

18.1 We make no promise that materials on the Club site are appropriate or available for use in locations outside the United Kingdom, and accessing the Club Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

19 Miscellaneous

19.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

19.2 If you breach these Terms and Conditions and the Club chooses to ignore this, the Club will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

19.3 The Club shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.

19.4 The Club Site is owned and operated by Andreas Carter Sports South West Stanway, Colchester, Essex, CO3 0PE

19.5 If you have any queries please contact / 01633 212616 / 07850 066769

20 Privacy

20.1 You acknowledge and agree to be bound by the terms of our Privacy Policy.


Privacy Policy

This privacy policy sets out how ANDREAS CARTER SPORTS SOUTH WEST. Online Shop uses and protects any information that you give  ANDREAS CARTER SPORTS SOUTH WEST Online Shop when you use this website.

O ANDREAS CARTER SPORTS SOUTH WEST Online Shop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 ANDREAS CARTER SPORTS SOUTH WEST Online Shop may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.